Dispatch software built for Nigeria
Run your dispatch business from one system
Orders, riders, cash collections and merchants in one place. See every delivery, track every rider and reconcile every naira, with AI handling the busywork.
From ₦25,000 a month. No per-delivery fees.
Know what's happening./Control what happens next.
The problem
Your dispatch business has outgrown WhatsApp
Dispatchers shouldn't have to call riders for updates. Finance shouldn't have to chase COD records. Merchants shouldn't have to ask where their orders are. DispatchOS puts the whole operation in one place.
Where everything is
Orders, riders and vehicles, tracked in one place. Dispatchers stop calling riders for status updates and merchants stop guessing where their delivery is.
Where every naira is
COD, fees, settlements and disputes get a system record instead of a notebook or an Excel sheet.
Who is performing
Which rider is consistently late? Who under-collects COD? Who has the best ratings? Decisions get made on data instead of gut feel.
The system
Everything your dispatch team needs to run the day
Six parts, working from one shared record.
Dispatch
Know where every order is
Live fleet status, rider locations, delivery assignments and pending orders, all visible to the dispatcher without a single phone call.
Nearby orders group automatically for bulk assignment.
Cash on delivery
Know where every naira is
Expected vs collected per delivery. Disputes are flagged automatically when the numbers don't match. Settlement records keep a full audit trail.
See how a settlement worksRiders
Know who you can trust with the next delivery
A score updated after every settlement cycle blends punctuality, success rate, COD reliability, customer satisfaction and attendance into one number.
Sample data
Merchants
Give every client their own view
Business clients see only their own orders. They can track, export and integrate without calling your dispatcher.
See the merchant viewPricing
Charge the way your business charges
Choose flat rate, weight-based, distance-based or zone-based pricing. Set your fee model once and DispatchOS calculates it on every delivery.
Fleet
Keep your delivery capacity working
Vehicle registry, maintenance scheduling and attendance tracking, so bikes and vans don't quietly become operational problems.
Maintenance is flagged before a vehicle breaks down mid-delivery.
For your riders
What riders get
Riders are the people who make or break adoption. Here is what changes for them.
No app install to show up
Riders appear on the dispatcher's board without installing anything.
Notifications where they already are
Push and WhatsApp notifications, so riders don't depend on a phone call.
Photo proof that holds up
Delivery photos are checked automatically, and blurry, blank or mismatched ones are flagged for review.
One score, five measures
Punctuality, success rate, COD reliability, customer satisfaction and attendance feed a single rider score.
The AI layer
AI that does the boring parts, not the deciding parts
DispatchOS uses AI to read messy addresses, check delivery photos and take down orders from chat messages. Every suggestion can be seen, edited or overridden before it becomes a record.
Where AI stops. AI never sets an address's coordinates, never blocks a delivery, and never creates an order without a person confirming it. It drafts, flags and answers. People decide.
Fewer failed deliveries from bad addresses
When the map can't confidently place an address, AI rewrites and re-checks it. It never invents coordinates, so a rider is never sent somewhere no one verified.
Catch bad delivery photos before a dispute
Blurry, blank or mismatched photos are flagged automatically for review. It's advisory only: a delivery is never blocked on an AI verdict.
Merchants text an order, DispatchOS drafts it
Merchants send an order in plain language. AI drafts the order, and the merchant confirms it before it ever reaches dispatch.
Ask your own data a question
"Which zone had the worst COD variance last week?" Get an answer from your real operational data, without building a report first.
ETAs and rider assignment get sharper over time
Dispatch ranks available riders by their own delivery history, not just distance. ETAs are modeled on what your riders actually do, zone by zone.
Answer status questions without tying up a dispatcher
Customers get order status and riders get FAQ answers, both from a chat that only ever sees the data it's scoped to.
Cash on delivery
Every naira collected by every rider. Accounted for.
Every rider holding cash is holding money that belongs to someone else, and COD reconciliation is one of the biggest sources of dispute between operators, riders and merchants. DispatchOS turns it into a system record instead of a WhatsApp argument.
Sample settlement for rider Chidi Okafor. A variance opens a dispute automatically.
Merchants
Your clients can see the delivery without calling you
Merchants get a view of their own orders and nothing else on the board. The white-label merchant portal is part of the Fleet plan.
- Track order status in real time
- Export their own delivery and COD records
- Connect through the API instead of calling your dispatcher
Replacing the patchwork
One system for the whole operation
What you probably use today, and what takes its place.
Who it's for
Start with 5 riders. Build toward 100+.
DispatchOS is built first for independent Nigerian dispatch companies: the operators handling e-commerce, WhatsApp and Instagram merchants, pharmacies, retail, food, electronics and marketplace deliveries.
It is built around local realities: cash on delivery, WhatsApp-first merchants, naira pricing and attendance that follows West Africa Time.
Signs it's time
- You've crossed about 10 riders
WhatsApp becomes hard to manage as a coordination tool.
- COD disputes start costing real money
Untracked cash collection turns into real losses.
- A major merchant demands order visibility
Clients want to see status without calling your dispatcher.
- You can no longer personally monitor riders
The business has outgrown one owner's attention span.
- You're opening another branch or zone
Coordination across locations needs a shared system.
- Rider errors or untracked collections cost you money
Performance data replaces guesswork.
Pricing
Flat monthly pricing. No per-delivery fees.
Operators think in monthly cost, not per-transaction cost, so we priced it that way.
Starter
For growing dispatch teams. Core operations, no API.
Up to 500 deliveries a month
- Live dispatch map with GPS tracking for all riders
- COD reconciliation and disputes
- Rider scoring and leaderboard
- AI address cleanup and delivery photo checks
- 4 fee strategies
- Not included: Merchant portal
- Not included: REST API access
- Not included: White-label branding
See all Starter features
- Waybill PDF generation
- Push and WhatsApp notifications
Growth
For busy dispatch operations. Analytics and fleet ops layered in.
Unlimited deliveries
- Everything in Starter
- Analytics dashboard and delivery heatmap
- Analytics copilot: ask questions in plain English
- AI order intake over Telegram
- Learned ETA and dispatch ranking
- Not included: REST API access
- Not included: White-label branding
See all Growth features
- Automatic route batching
- Fleet maintenance logging
- Attendance tracking
- CSV export (orders and COD)
Fleet
For operators building a delivery network. Full API and white-label infrastructure.
Unlimited deliveries, plus API
- Everything in Growth
- Public REST API with secure per-key authentication
- White-label merchant portal
- AI order intake over WhatsApp
- Priority support and custom onboarding
See all Fleet features
- Per-merchant order scoping
- Merchant CSV exports
- Customer and rider AI assistant
No per-delivery fees. Scale your delivery volume without watching your software bill climb.
Get early access to DispatchOS
Tell us about your operation and we'll set up a walkthrough. Plans start at ₦25,000 a month, with no per-delivery fees.